Last Updated: 03/06/2025

Welcome to HappyCleaners.com (“we,” “us,” or “our”), a dry cleaning and laundry service based in Brooklyn, NY. By using our website, mobile app, or services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Acceptance of Terms

By using HappyCleaners.com (the “Site”) or our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. These Terms govern your use of our services, including order placement, payments, and communications.

2. Services Description

We provide dry cleaning, laundry, and garment care services, including:

• Pickup and delivery within Brooklyn, NY (service area subject to change).

• Specialized cleaning for fabrics, delicate garments, and stains.

• Alterations or repairs (if offered).

Service availability, pricing, and turnaround times are provided at checkout and may vary based on demand, holidays, or unforeseen circumstances.

3. User Responsibilities

• Accurate Information: Provide truthful details for orders, including pickup/delivery addresses and garment care instructions.

• Prohibited Items: Do not submit hazardous materials, irreplaceable items, or garments labeled “Do Not Wash/Dry Clean.” We reserve the right to refuse service for such items.

• Inspection: Inspect garments upon delivery and report issues within 24 hours.

4. Payment Terms

• Pricing: Prices are listed on the Site and are subject to change. Additional fees may apply for rush orders, special requests, or large items.

• Payment Methods: We accept credit/debit cards and other payment methods displayed at checkout. Payments are processed securely via third-party providers (e.g., Stripe, PayPal).

• Late Payments: Unpaid balances may result in suspended services or collection efforts.

5. Cancellation & Refunds

• Cancellations: Cancel orders via your account or by contacting us at least [X hours] before pickup. Late cancellations may incur fees.

• Refunds: Refunds or credits may be issued for service errors (e.g., damage, loss) upon verification. Normal wear and tear, pre-existing damage, or unresolved stains are not eligible.

6. Intellectual Property

All content on the Site (logos, text, graphics, software) is owned by HappyCleaners.com and protected by copyright laws. Unauthorized use, reproduction, or distribution is prohibited.

7. Disclaimers

• Service Outcomes: While we strive for quality, we cannot guarantee removal of all stains or prevent fabric deterioration.

• Third-Party Services: We are not responsible for delays, damages, or errors caused by delivery partners, payment processors, or other third parties.

• Website Availability: The Site may experience downtime due to maintenance, technical issues, or factors beyond our control.

8. Limitation of Liability

To the fullest extent permitted by law, HappyCleaners.com shall not be liable for:

• Indirect, incidental, or consequential damages (e.g., loss of income, emotional distress).

• Damage caused by improper garment labeling, user error, or force majeure events (e.g., natural disasters).

9. Indemnification

You agree to indemnify and hold HappyCleaners.com harmless from claims, damages, or expenses arising from your misuse of the services or violation of these Terms.

10. Governing Law & Disputes

These Terms are governed by the laws of New York State. Any disputes shall be resolved through arbitration in Brooklyn, NY, or in small claims court, waiving the right to a jury trial or class action.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site or services after changes constitutes acceptance.

12. Contact Us

For questions or concerns about this Privacy Policy, contact:

• Email: info@happycleaners.com

• Phone: 718-962-0821

• Mail: 55 4th Street, Brooklyn, NY 11231